If you have a return request, please contact customer service within 7 days of receiving the product and provide information such as "name", "order number", "contact number", "return product name", "reason for return and photo", etc. Customer service will assist you with the return and exchange upon receipt.
- Service Email：email@example.com
- Phone Number：+886-2-2643-0830
- Address：4F., No. 276, Sec. 1, Datong Rd., Xizhi Dist., New Taipei City 221, Taiwan
Returned products must be unused and free from damage or malfunction caused by non-human defects. Please keep the original packaging (including the outer carton) completely intact, otherwise returns will not be accepted.
Returns will not be accepted in the following cases.
- The product is beyond the 7-day cooling-off period.
- The product has been unpacked and used, or damage caused by human factors, such as: stains, malfunctions, damage, wear and tear, scuffs, scratches, dirt.
- Returned goods package damage is incomplete, or the invoice, accessories are not complete.
- Malicious or mass returns.