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Return Policy

Cooling-off Period

We have a 7-day return policy, which means you have 7 days(including holidays) after receiving your item to request a return.
If you have a return request, please contact customer service within 7 days of receiving the product and provide information such as "name", "order number", "contact number", "return product name", "reason for return and photo", etc. Customer service will assist you with the return and exchange upon receipt.

Service Email：modcon11@welltool.com
Phone Number：+886-2-2643-0830
Address：4F., No. 276, Sec. 1, Datong Rd., Xizhi Dist., New Taipei City 221, Taiwan

Returns and Exchanges

The 7-day cooling-off period is for your review and confirmation of the product's suitability for your needs and is not a trial period for the product.
Returned products must be unused and free from damage or malfunction caused by non-human defects. Please keep the original packaging (including the outer carton) completely intact, otherwise returns will not be accepted.
Returns will not be accepted in the following cases.

The product is beyond the 7-day cooling-off period.
The product has been unpacked and used, or damage caused by human factors, such as: stains, malfunctions, damage, wear and tear, scuffs, scratches, dirt.
Returned goods package damage is incomplete, or the invoice, accessories are not complete.
Malicious or mass returns.

How To Return

Contact customer service → Confirm that the goods can be returned → Prepare complete goods and invoices → Provide the time of receipt, contact information and address → Collect by our partner logistics